Terms of service

Overview

This website is operated by cozymarto. Throughout the site, the terms “we”, “us” and “our” refer to cozymarto.

By accessing this website, browsing our products, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, vendors, suppliers and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions stated here, you should not access the website or use our services.

cozymarto provides this website, including all information, tools, products and services available from this site, subject to your acceptance of these Terms, together with any policies, notices or additional conditions posted on our website.

Any new features, products, services or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change or replace any part of these Terms by posting updates on our website. Your continued use of the website after any changes are posted constitutes your acceptance of those changes.

Our store may be hosted on a third-party e-commerce platform, payment provider, logistics provider or other service provider, which enables us to sell products and provide services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have obtained permission from your parent or legal guardian to use this website.

You may not use our products, website or services for any illegal, fraudulent or unauthorized purpose. You must not violate any applicable laws or regulations in your jurisdiction, including but not limited to copyright laws, trademark laws, consumer protection laws, food safety regulations, import and export regulations, and data protection and privacy laws.

You must not transmit any worms, viruses, malware, spyware or any code of a destructive or harmful nature.

Any breach or violation of these Terms may result in the immediate suspension or termination of your access to our website and services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable laws.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks, as well as changes to conform and adapt to technical requirements of connecting networks or devices.

Payment card information is encrypted during transfer over networks where applicable.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, website content, product information, or any contact method provided on the website without our express written permission.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness and Timeliness of Information

We do our best to ensure that the information on this website is accurate, complete and up to date. However, we do not guarantee that all information made available on this site is always accurate, complete, current or error-free.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making purchasing or other decisions.

Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is provided for reference only and may not be current.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information unless required by law.

You agree that it is your responsibility to monitor changes to our website.

Section 4 — Modifications to Services and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify, suspend or discontinue the Service, or any part of the website, products, promotions, content or features, at any time without notice.

We shall not be liable to you or any third party for any product price change, service modification, website suspension, product discontinuation, promotion change or service discontinuation.

Section 5 — Products or Services

Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return, refund or exchange only according to our Refund & Return Policy.

cozymarto focuses on providing selected snacks, beverages, Chinese snacks, trending products, nostalgic treats, instant food and everyday goods for customers in Singapore and Malaysia.

Our product range may include, but is not limited to, Chinese snacks, beverages, instant food, trending Chinese products, nostalgic treats, packaged food and selected daily-use goods.

We make every effort to display product images, colours, packaging, labels and descriptions as accurately as possible. However, we cannot guarantee that your device display will accurately reflect the actual product colour, packaging or appearance.

Product details may vary depending on supplier batches, manufacturer updates and inventory availability, including but not limited to product packaging, product labels, ingredients, production dates, expiry dates, flavours, specifications, net weight or quantity, country of origin and manufacturer information.

Customers are responsible for reading product labels, ingredient information, allergen notices, storage instructions and expiry dates before purchasing or consuming any product.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services we offer.

All product descriptions, images, prices and availability are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

Section 6 — Product Freshness, Food Safety and Allergens

cozymarto aims to provide reliable products through proper product selection, inventory management, packing procedures and local stock handling where applicable.

However, customers should carefully check all product information before consumption, including ingredients, allergen information, storage instructions, expiry date, production date, manufacturer information, country of origin and preparation instructions where applicable.

Some products may contain or may have been processed in facilities that handle common allergens, including but not limited to peanuts, tree nuts, soy, wheat, gluten, dairy, eggs, seafood and sesame.

If you have food allergies, dietary restrictions, medical conditions or health concerns, please review the product packaging carefully before purchase or consumption. Where necessary, please consult a qualified medical professional before consuming the product.

cozymarto shall not be responsible for any allergic reaction, dietary issue, health concern or adverse effect caused by failure to review product labels, ingredient information, allergen notices or usage instructions.

Section 7 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.

We may, at our sole discretion, limit or cancel quantities purchased per person, per household, per account, per payment method or per order.

These restrictions may include orders placed by or under the same customer account, the same credit card, the same billing address, the same shipping address, the same contact information, or the same device or IP address where applicable.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address or phone number provided at the time the order was placed.

We reserve the right to limit, refuse or cancel orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, unauthorized purchasing agents, fraudulent users, or users abusing promotions, discounts, refunds or return policies.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your account and other information, including email address, phone number, shipping address, billing address and payment details. This allows us to complete your transactions and contact you when necessary.

For more details, please review our Refund & Return Policy and Shipping Policy.

Section 8 — Payment and Promotions

We may offer different payment methods on our website, including credit card payment and other available payment options.

All payments must be completed successfully before an order is processed.

From time to time, cozymarto may offer promotional discounts, coupon codes, bundle deals, seasonal sales or other special offers. These promotions may be subject to additional terms and conditions, including but not limited to promotion period, minimum spend requirement, eligible products, eligible payment methods, one-time use limit, customer eligibility, exclusions or restrictions, and stock availability.

Promotional offers cannot be exchanged for cash and may not be combined with other discounts unless clearly stated.

We reserve the right to modify, suspend, withdraw or cancel any promotion at any time without prior notice.

If a promotion is used in a fraudulent, abusive or unauthorized manner, we reserve the right to cancel the order, remove the discount or restrict the customer’s access to future promotions.

Section 9 — Shipping and Delivery

cozymarto may provide delivery services in Singapore and Malaysia, subject to product availability, shipping address, courier arrangements and operational conditions.

Estimated delivery times displayed on our website are provided for reference only. Actual delivery time may vary depending on stock availability, order volume, courier arrangement, delivery location, weather conditions, public holidays, customs checks where applicable, incorrect or incomplete address details, and circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

We shall not be responsible for failed delivery, delay, loss or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If a parcel is returned due to incorrect address, failed delivery attempt, refusal to receive, customer unavailability or failure to collect, additional shipping fees may apply for redelivery.

Delivery timelines are estimates only and are not guaranteed unless explicitly stated in writing.

Risk of loss or damage may pass to the customer once the order has been handed over to the courier or delivered to the delivery address, subject to applicable laws and our stated policies.

For more information, please refer to our Shipping Policy.

Section 10 — Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled according to our Refund & Return Policy.

Due to the nature of food products, beverages, consumables and hygiene-sensitive items, certain products may not be eligible for return or exchange unless they are damaged upon arrival, defective, expired upon receipt, incorrectly delivered, missing from the order, or eligible under applicable consumer protection laws and our stated policy.

To request a return, refund or exchange, customers may be required to provide supporting information, such as order number, photos or videos of the product, photos of the parcel packaging, delivery label, description of the issue, date of receipt, or any other information reasonably required to assess the request.

Customers will only be charged once for shipping costs where applicable, including returns.

No restocking fee will be charged to consumers for the return of eligible products.

We reserve the right to reject refund, return or exchange requests that are incomplete, fraudulent, abusive, submitted outside the stated time frame, or not eligible under our Refund & Return Policy.

Section 11 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have control or input.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations or conditions of any kind.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion.

You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider before using such tools.

We may also offer new services and/or features through the website in the future. Such new features and/or services shall also be subject to these Terms of Service.

Section 12 — Third-Party Links

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, policies, security or practices of any third-party websites.

We do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, services, content, transactions, payment systems or delivery services.

We are not liable for any harm or damages related to the purchase or use of products, services, resources, content or transactions made in connection with third-party websites.

Please review third-party policies and practices carefully before engaging in any transaction.

Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.

Section 13 — User Comments, Reviews, Feedback and Submissions

If you send us comments, reviews, suggestions, ideas, proposals, photos, videos or other materials, whether online, by email, by postal mail or otherwise, you agree that we may use such content for business purposes, subject to applicable laws and our Privacy Policy.

This may include, without limitation, editing, copying, publishing, translating, distributing, displaying, using in marketing materials, and using on our website or social media channels.

We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, misleading, abusive, spam-related, or otherwise objectionable.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy rights, personality rights or other personal or proprietary rights.

You may not use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any comments.

You are solely responsible for any comments you make and their accuracy.

Section 14 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, disclose and protect your personal information.

Personal information may include, but is not limited to, name, email address, phone number, billing address, shipping address, order details, payment-related information, website usage information and customer service communication records.

By using our website and services, you acknowledge that your personal information may be processed for purposes related to order fulfilment, payment processing, delivery, customer service, fraud prevention, account management, marketing where permitted, and compliance with applicable laws.

Section 15 — Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions.

These may relate to product descriptions, product images, pricing, promotions, offers, shipping charges, delivery times, product availability, stock status, product labels or specifications.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or in the Service is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law.

No specified update or refresh date on the website should be taken to indicate that all information has been modified or updated.

Section 16 — Prohibited Uses

In addition to other prohibitions stated in these Terms, you are prohibited from using the website or its content for any unlawful purpose; to solicit others to perform or participate in unlawful acts; to violate any international, national, regional or local laws, rules or regulations; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, intimidate or discriminate against others; to submit false or misleading information; to upload or transmit viruses, malware or malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene, abusive or immoral purpose; to interfere with or circumvent the security features of the Service or any related website; to place fraudulent, abusive, unauthorized or resale-related orders; to abuse promotions, discounts, refunds or return policies; or to attempt unauthorized access to any account, system, server or database.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.

Section 17 — Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are, except as expressly stated by us, provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, cozymarto and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall not be liable for any injury, loss, claim, direct damages, indirect damages, incidental damages, punitive damages, special damages, consequential damages, lost profits, lost revenue, lost savings, loss of data or replacement costs.

This applies to damages arising from your use of the Service or any products purchased through the Service.

Because some jurisdictions do not allow the exclusion or limitation of certain liabilities, our liability shall be limited to the maximum extent permitted by law.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law.

Section 18 — Indemnification

You agree to indemnify, defend and hold harmless cozymarto, including our related companies, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, from any claim or demand made by any third party.

This includes reasonable legal fees arising out of your breach of these Terms of Service, your violation of any law, your violation of the rights of a third party, your misuse of the website or Service, your fraudulent, abusive or unauthorized activity, or your submitted content, comments, reviews or materials.

Section 19 — Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall still be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity and enforceability of any remaining provisions.

Section 20 — Termination

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our website.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.

You will remain liable for all amounts due up to and including the date of termination.

We may also deny you access to our Services, or any part thereof.

The obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement.

Section 21 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website, constitute the entire agreement and understanding between you and us.

These Terms govern your use of the Service and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 22 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore, unless otherwise required by applicable law.

Any disputes arising from or relating to these Terms, our website, products or services shall be handled in accordance with applicable laws and dispute resolution procedures.